Our Commitment to Privacy:
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on our website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Phone, Credit Card, etc.
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are: name, Address, Phone, etc.
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
In sum, American Equipage is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to firstname.lastname@example.org with 'unsubscribe' as the subject line.
American Equipage does not sell, trade or rent your personal information to others.
American Equipage offers the following Returns Policy:
As long as the item is in new condition, as determined by us, & within 30 days of purchase, we will issue a store credit or refund. We cannot return leather wear unless all tags are present on the garment. All items returned for exchange due to customer sizing error will be charged for reshipping, any item returned for refund will have a twenty percent restocking fee applied . Reshipping fees for exchanges must be paid prior to reshipping. Please note: ALL returns for exchanges must 1st have an assigned RA (return authorization) number. Simply email or call us to have this assigned.
Return on all footwear is easy, Simply try on your boots while standing on carpet, if they need to be exchanged, please email us, we will issue a RA # with easy instructions. Thats it.
Custom Leather goods are not refundable.
DUE TO THE NATURE OF THE FOOTWEAR, THE FOLLOWING BRANDS CAN NO LONGER BE RETURNED OR EXCHANGED - ORIGINAL SWAT, 5.11, BLACKHAWK, UNDER ARMOUR
We gladly ship to all APO & FPO addresses
International shipping: we cannot be responsible for the item once it is in a foreign country.
We specialize and welcome all international orders. On larger volume sales, (over $1,150.00US) please email us 1st, for Quotes on shipping, insurance and methods of payments. PLEASE NOTE: WE ALSO RESERVE THE RIGHT TO ADD UP CHARGES TO SHIPPING ON ORDERS THAT WE DEEM 'HEAVY AND BULKY' .
Please have ready any requests for customs declarations, Or special packaging requirements.
Our international shipping rates are based on weight & Documentation time. All Customs fees are the responsibility of the buyer.
We can ship by any method, USPS, UPS, FEDEX, DHL.
APO/FPO shipments- Please allow extra time for delivery, these items go 'space available' and are sometimes lost.
If you would like 2nd day or overnight service, please call customer service for a shipping quote, Tel. 607-241-2405 MONDAY-FRIDAY, 9am-5pm EST.
Regular shipping time is 7-12 days, Express is 4-7 days..
PLEASE NOTE: WE USUALLY SHIP ALL ORDERS WITHIN 72 HRS. HOWEVER, WE ARE AN EXTREMELY BUSY INDEPENDENT STORE. PLEASE ALLOW, UP TO 3 WEEKS FOR DELIVERY AS OUR PRICING DOES CREATE STOCK FLOW PROBLEMS FROM TIME TO TIME. ALSO, WE SPECIALIZE IN HIGH QUALITY PRODUCTS, ITEMS THAT ARE NOT MASS PRODUCED. THIS FACT CAN CAUSE FURTHER DELAYS IN SHIPPING. FOR RETURNED ITEMS FOR EXCHANGE WITH FREE SHIPPING THERE WILL BE A CUSTOMARY SHIPPING CHARGE ON THE RESHIPMENT.FOR TIME-SENSITIVE ORDERS PLEASE NOTE: WE ONLY WANT TO SATISFY YOU. PLEASE IF YOU HAVE A 'DROP-DEAD' DATE FOR YOUR ORDER TO ARRIVE, FOLLOW-UP YOUR
ORDER WITH A CALL TO CUSTOMER SERVICE. TEL. 607-241-2405, WE MANUALLY MAKE A NOTE
ABOUT YOUR TIME FRAME AND WILL KEEP YOU INFORMED OF ANY ISSUES.
PLEASE DO NOT HESITATE TO CALL OR EMAIL FOR STATUS ANYTIME.
THANK YOU, LEAM CIKA , OWNER.